Never ending loading

I was super excited about getting this app only to have it stay on a loading screen indefinitely after choosing my character. Its been 2 days and its still loading. I did some research and this seems to be a common issue among users. Tried to contact support and no one has replied and the link on the app page doesnt work. A lot of potential but unfortunately it doesnt even work.

Jessica Kohl about FitRPG: Gamifying Fitbit, v1.0.7